Frequently Asked Questions & Product Specifications
Congratulations on receiving one of our premium certificates. Here at Customer Choice Rewards we pride ourselves on bringing you only the most desirable, and easy-to-use products available. Just simply click on the "Activate your Certificate" link in the navigation bar above to begin our simple, step-by-step process to activate, and redeem your offer. Answers to any questions that you may have about our products can be found by checking the FAQs, or by contacting us directly by clicking on the "Contact Us" link above.
You may cancel this contract without penalty or obligation within thirty (30) days from the date of purchase or receipt of the vacation certificate, whichever occurs later. You may cancel this contract if accommodations or facilities are not available pursuant to a request for use as provided in this contract. If you decide to cancel, you must notify Customer Choice Rewards in writing of your intent to cancel by returning the certificate and sending notice to “Customer Choice Rewards, PO Box 1365, Tarpon Springs, FL, 35688”. Cancellations of confirmed reservations are subject to forfeiture of all paid fees and deposits. Cancellation may apply and certificate will ineligible for future use.
After returning from your stay, you are entitled to submit a request for your refundable deposit. This request must be submitted in writing within 30 days of your return, and you must include a copy of your hotel/resort receipts along with your request. Please allow 4 weeks for processing, or, if we cannot accommodate your travel request, and you do not secure a confirm reservation, you have 30 days to submit a request for a full refund of both your refundable deposit, and non-refundable deposit hotel/resort taxes and fees.